Terms and Conditions

Welcome to CougarCook. These Terms and Conditions (“Terms”) govern your use of our services, including short-term car rentals, long-term car leasing, and airport pickup and drop-off services. By using our services, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Definitions

  • “Company,” “we,” “us,” or “our” refers to CougarCook.
  • “User,” “you,” or “your” refers to any individual or entity using our services.
  • “Services” refers to all services provided by CougarCook, including car rentals, leasing, and airport transportation.

2. Booking and Reservations

  • Booking: All bookings and reservations must be made through our website, app, or customer service.
  • Confirmation: A booking is confirmed when you receive a confirmation email or notification from us.
  • Cancellation: You may cancel your reservation in accordance with our cancellation policy, which will be provided at the time of booking.

3. Rental and Leasing Terms

  • Vehicle Condition: You agree to return the vehicle in the same condition as when rented, except for normal wear and tear.
  • Usage: You must use the vehicle in accordance with all applicable laws and regulations.
  • Prohibited Uses: The vehicle may not be used for illegal purposes, off-road driving, or towing without prior written consent.

4. Airport Pickup and Drop-Off

  • Scheduling: Airport pickup and drop-off services must be scheduled in advance.
  • Timeliness: We are committed to punctual service, but we are not responsible for delays caused by unforeseen circumstances such as traffic or weather conditions.

5. Payment Terms

  • Rates: Rates for our services are as quoted at the time of booking.
  • Payment: Full payment is required at the time of booking unless otherwise agreed. We accept various forms of payment, which will be specified during the booking process.
  • Late Fees: Late fees may apply if the vehicle is not returned on time.

6. Liability and Insurance

  • Insurance: We provide basic insurance coverage as part of our services. Additional coverage options may be available for purchase.
  • Liability: You are responsible for any damage to the vehicle during the rental period. In the event of an accident, you must notify us immediately and follow the provided procedures.

7. User Responsibilities

  • Valid License: You must hold a valid driver’s license to use our car rental and leasing services.
  • Compliance: You agree to comply with all traffic laws and regulations.
  • Personal Belongings: We are not responsible for any personal belongings left in the vehicle.

8. Termination and Suspension

  • Termination: We reserve the right to terminate or suspend your access to our services at any time for any reason, including violations of these Terms.
  • Effect of Termination: Upon termination, you must immediately cease using our services and return any rented vehicles.

9. Changes to Terms

  • Modifications: We may modify these Terms at any time. We will notify you of any significant changes by posting the new Terms on our website and updating the effective date.